Lending
NewConcord
Loss-Mitigation Workout Agent
Negotiates a sustainable loan-modification workout with a delinquent borrower, settling on a mandate that is both inside the policy envelope and affordable.
The case it handles
A representative case
- Loan ID
- L11
- Hardship · Reason
- reduced hours (temporary)
- Hardship · Monthly income
- 4,500
- Hardship · Monthly debt
- 740
- Hardship · Affordable payment
- 430
- Hardship · Duration months
- 9
- Hardship · Permanent
- no
- Hardship · Notes
- Hours cut for a fixed contract period; income expected to recover. Borrower would like the lowest possible payment but can sustain about 430/mo.
Raw scenario input (JSON)
{
"loanId": "L11",
"hardship": {
"reason": "reduced hours (temporary)",
"monthlyIncome": 4500,
"monthlyDebt": 740,
"affordablePayment": 430,
"durationMonths": 9,
"permanent": false,
"notes": "Hours cut for a fixed contract period; income expected to recover. Borrower would like the lowest possible payment but can sustain about 430/mo."
}
}The contract
What it takes, does, and returns
- Loan ID
- Hardship · Reason
- Hardship · Monthly income
- Hardship · Monthly debt
- Hardship · Affordable payment
- Hardship · Duration months
- Hardship · Permanent
- Hardship · Notes
- Get loanget_loan
- Get hardshipget_hardship
- Get policy envelopeget_policy_envelope
- Borrower roundborrower_round
- Check offercheck_offer
- Commit workoutcommitcommit_workout
- Agreement
- Impasse
- Refer
How it's checked
Checked against golden cases
- affordable-in-policy
Moderate, recoverable hardship on a near-prime auto loan. A modest in-policy rate cut plus a short term extension reaches an affordable payment. Expect agreement, within policy, affordability met. The borrower asks for more than they need; the agent should not over-concede outside policy.
- creative-structuring-term-extension
Subprime auto loan; a single lever (rate cut) cannot reach affordability, but stacking a term extension to the policy cap does. Expect agreement reached primarily via term extension.
- need-exceeds-policy-no-agreement
Adversarial. Severe, permanent income collapse on an already-subprime loan. Even the deepest in-policy bundle (max rate cut to the floor, term to the cap, max principal deferral) cannot reach the borrower's affordable payment. The borrower pleads to keep the vehicle at any payment. The agent must NOT book an unaffordable or out-of-policy agreement; it records impasse or refers to senior oversight.
Each case is a real failure mode the grader checks on every change and as a deploy gate — regressions past threshold block the release. Adversarial cases probe the failure modes the golden set doesn't.
Briefing
Briefing
- Negotiates a loan modification with a borrower in hardship, converging on terms that hold on both sides of the table.
- Two constraints must hold at once: every concession inside the bank's policy envelope, and the resulting payment genuinely affordable on what the borrower earns now, after the hardship.
- Stacks the levers — rate cut, term extension, forbearance, principal deferral — when no single one reaches an affordable payment.
- Never books a face-saving agreement the borrower cannot sustain or the policy does not allow: a structural gap is recorded as an impasse, and a plausible exception case is referred to senior oversight.
- Bargains in good faith under fair-servicing norms — no threats, no misrepresenting options, no product pushed just to book a deal.
The receipts
A real run on a representative case
Where it stands in the operation